Monday, July 29: Arrival in Hyderabad. One last stay in the
old Aparna apartment with an internet connection to announce our safe
arrival and catch up on emails/facebook.
Tuesday: Move to Indu Fortune Fields villa. No internet connection.
Wednesday: Visit Indu office for list of approved vendors. Called provided Airtel number about five times. No English.
No internet connection.
Thursday: Mustafa (our driver) tries the number and finds out that the other end was as
confused as me: wrong number. Mustafa tracks down the right number and
we schedule Airtel to arrive later in the day.
Airtel
arrives at villa. They demand multiple pieces of paperwork and try to
run off with Nadia's passport. They ask for a six month deposit and
leave to process paperwork. They return and say no deposit necessary
and explain that the team will come tomorrow to instal the connection.
Still no internet connection
Friday: Airtel
calls to tell us they can't send the installation team until we have
paid our six month deposit. "Fine, we'll pay a six month service
deposit." They promise to come to the villa and collect in one hour.
One hour later....nobody there.
I
call to ask where they are: "we are waiting for you to confirm that you
will pay the deposit." I tell them that Nadia is leaving the villa and
they need to come to school for the deposit. I text directions and
wait. I wait some more and then get a phone call for directions. I
give the phone to security who explains the directions and soon two men
with no paperwork, receipt or any information show up for the deposit. I
remember "this is India" and I give them the money anyway. They
promise installation the next morning.
Still no internet.
Saturday:
Nobody shows up in the morning.
I
call the Airtel rep again and he says they are coming. An hour later
the Airtel rep shows up, in person, to tell us the installation team is
coming. He realizes I'm an American and decides I'm a perfect target
for his new venture: QNET.
"What's QNET?"
"You work for me and have people work for you and we make lots of money"
"Okay, but what service or product do we provide?"
"It's a business."
"Yes, but what does it sell?"
"I'm at the top but you can get others to work for you and make lets of money."
"I understand that part, but what does QNET sell?"
"Uh, you should look at the website."
"I don't have internet!"
"That's okay, I promise you the installation team will come this afternoon."
Feigning
interest as an effort to keep him engaged in his effort to get my
internet, I tell him I'll look it up later (they sell a number of
products including the "Amezuca Chi Pendant" that protect ones organs from elecrosmog while also supplying endless energy).
We
waited all day and the installation team finally showed up. After a
nearly two-hour installation process (it was dark when they left) we
finally had internet and a landline phone, which we didn't want. They
called someone on the phone to tell me my number, explain my plan, and
ask me to confirm. That person then passes me to somebody else who
repeats the same information and asks me to confirm. They than pass me
to a third person who confirms that the first two had been kind in their
confirmation of my information. "Yes, very kind."
Internet!
7 days of blissful internet joy: Netflix, Facebook, Minecraft, AppleTV, MLSlive, etc...
Saturday, August 10: An
email warns that we have used 80% of our allotted MB for the month.
Really? I asked multiple people about our usage and the plan they
offered. They all said we would be fine.
I then purchase additional "smartbytes" online to maintain our speed.
Friday, August 16: Another email: "You have already consumed 100% of your built in limit..."
Meanwhile,
we start getting the calls and texts to let us know that we have also
reached our credit limit on the account. So, I look up the account and
we owe over 9,000 rupees!
Saturday: More account
credit warnings. I call the rep and ask why our six-month deposit is
not showing up on our account. He must be wearing his Amezuca Chi
Pendant because I'm not happy, at all, and he is pretty chill about the
whole thing. He replies by text: "Sure i will get ths chkd n wil get
back to you on this"
I explain, via text, that as
far as I can tell he sent two friends on a motorcycle to steal over
7,000 rupees and that I'll be reporting such to the Indu management and
Airtel.
Sunday: No internet
Monday: After a few calls and texts: "It will taje some time sir."
Internet returns in the evening. No change in my billing.
Thursday: Text: "Good morning sir. Payment of Rs. 7555 has been updated in ur account now."
So that's where we stand. Internet as back and everyone is happy but I suspect my adventures will continue.